Backspace Prep (“we,” “us,” or “our”) operates the website backspaceprep.com. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

Information you give us directly. When you sign up for a free resource, fill out an inquiry form, make a purchase, or contact us, we may collect your name, email address, and any details you choose to share (for example, your exam history or study situation). When you purchase a course or coaching, our payment processor collects your payment information; we do not store your full card number on our servers.

Information collected automatically. Like most websites, we use analytics tools that collect standard usage data such as pages visited, approximate location, device type, and how you arrived at the site. This helps us understand how people use the site and improve it.

Information from advertising platforms. If you sign up through an ad on Facebook or Instagram, Meta may share the name and email you submit through their form with us, according to their terms and your privacy settings.

How we use your information

We use the information we collect to:

• Deliver the free resources, courses, and coaching you request or purchase
• Create and manage your student account and course access
• Send you emails, including the resource you requested, study tips, and information about our offerings
• Process payments and send receipts
• Respond to your questions and provide support
• Understand how our site and marketing are performing so we can improve them

Email

If you sign up for a free resource or join our email list, we will send you the resource plus occasional emails about studying for the BCBA exam and about our products. You can unsubscribe at any time using the link at the bottom of any email, and we will honor that promptly. We do not sell or rent your email address to anyone.

Services we use

We rely on trusted third-party services to run the site. Each has its own privacy policy and handles data according to it:

• Stripe for secure payment processing
• MemberPress for course access and student accounts
• Brevo for sending email
• Typeform for inquiry and intake forms
• Calendly for scheduling coaching sessions
• Google Analytics for website analytics
• Meta (Facebook and Instagram) for advertising and lead forms
• Vimeo for hosting course videos
• GoDaddy for website hosting

We share information with these services only as needed to provide our services to you.

Cookies

Our website and the services above may use cookies and similar technologies to keep you logged in, remember your preferences, and measure how the site is used. You can control cookies through your browser settings, though some features (like staying logged in to your course) may not work without them.

How long we keep information

We keep your information for as long as you have an account with us, remain on our email list, or as needed to provide our services and meet legal and accounting obligations. If you’d like your information deleted, contact us and we’ll take care of it, subject to any records we’re required to keep.

Your choices and rights

You can unsubscribe from emails at any time, update your account information by logging in, and request access to or deletion of your personal information by contacting us. Depending on where you live, you may have additional rights under applicable privacy laws; we will honor valid requests.

Children

Our services are intended for adults preparing for professional certification. We do not knowingly collect information from anyone under 18.

Security

We take reasonable steps to protect your information, including using reputable, secure services for payments and data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect your data responsibly.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top. Continued use of the site after changes means you accept the updated policy.

Contact us

Questions about this policy or your information? Email kate@backspaceprep.com.